anush khandelwal

As a Product Manager, I am a curious and ambitious individual, driven by a strong sense of accountability to deliver impactful products. I thrive on collaborating with diverse teams, leveraging my resourcefulness and empathetic approach to transform innovative ideas into tangible solutions that align with a clear, purposeful vision.

Experience

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Product Manager

Gynoveda Femtech Pvt Ltd · Sep 2024 – Present

Not yet confirmed

• Identified high agent workload on routine scheduling as a key operational bottleneck through call centre shadowing conceptualised, scoped, and shipped an AI Voice Agent integrated with cloud telephony that autonomously handles inbound appointment booking calls end-to-end, now driving 10% of total monthly appointments without agent intervention.
• Led structured product discovery conducted user interviews with clinical staff, call centre agents, and ops teams, combined with workflow shadowing and funnel data analysis translating findings into prioritised PRDs, user stories, and acceptance criteria that reduced requirement rework during sprint execution
• Defined and owned the product vision and quarterly roadmap for an integrated healthcare operations platform (CRM, EHR, POS, Data Visualization) aligning priorities directly with CPO and Founder, improving operational efficiency by 25% and centralising real-time data visibility across 6+ internal teams.
• Architected and launched end-to-end whatsApp retention/acquisition journeys integrated with the CRM and Moengage mapping multi-step drip sequences across lead capture, qualification, appointment nudge, and re-engagement stages, driving a 10% improvement in lead-to-appointment conversion, contributing to clinic revenue growth across 60+ locations.
• Applied MoSCOW/RICE prioritisation across 3 concurrent workstreams advancing Must-have clinical workflow features while negotiating and deferring low-signal requests through data-backed stakeholder rationale, ensuring every sprint delivered measurable business impact.
• Orchestrated cross-functional delivery across engineering, UX/UI, and analytics scoped and shipped scalable API integrations connecting patient-facing and agent/clinic-facing platforms, improving data accuracy across systems by 30% and 22% reduction in support resolution time.
• Authored comprehensive PRDs, BRDs, user stories, and process maps covering integration logic and end-to-end user flows reducing dev handoff time by 30% and establishing documentation standards adopted across all future product initiatives.
• Defined business performance metrics in collaboration with the CPO and analytics team launched unified dashboards across 6+ internal teams enabling 3x faster operational reporting, 80% of business decisions shifted to data-backed insights, and 3x faster identification of underperforming clinics and agents replacing weekly manual reviews with real-time visibility.

Product Manager

Brane Enterprises Pvt Ltd · Apr 2021 – Aug 2024

Not yet confirmed

• PM owning the full product lifecycle across multiple global enterprise client engagements from client discovery workshops and requirement definition through Agile sprint execution, stakeholder presentations, and go-live.
• Managed cross-functional delivery across engineering, design, and QA; ran sprint ceremonies, defined product metrics, and maintained client relationships across regulated industries.
• Led implementation of 10+ text interaction features to personalise student engagement across text-based and visual content modules.
• Integrated GenAI-powered tools to auto-generate quizzes and summarise lessons, improving session completion rates by 25%.
• Led roadmap and deployment of a customisable EMR platform delivered 16 specialty-specific templates, improving clinical workflow efficiency by 50% across 500+ daily encounters.
• Ensured seamless interoperability by integrating the EMR with hospital HIS, laboratory systems, and third-party applications enhancing real-time data accessibility.
• Launched a consumer real estate app offering transparent access to property details, media, and documents achieving a 25% reduction in customer queries and 45% boost in client satisfaction.
• Integrated with SAP to fetch customer, property, and payment data improving data accuracy and operational efficiency across the homebuying workflow.