Anuradha thakur

I am a highly accountable and diligent professional, consistently delivering reliable results through an independent and autonomous work ethic. My approach is driven by a strong sense of purpose, always striving for ideal outcomes and contributing meaningfully to every project.

Experience

A

Inside Sales Representative

Accenture - Verizon · Mar 2026 – Present

Not yet confirmed

• Managed 70-90 inbound customer interactions daily, identifying customer needs and recommending relevant products and services while maintaining 96% CSAT.
• Identified and converted sales opportunities through consultative, needs-based conversations, consistently achieving 108% of monthly sales targets.
• Built strong customer relationships by addressing queries, handling objections, and providing timely, solution-oriented support while maintaining an average 5.8-minute AHT.
• Delivered 89% FCR by resolving customer queries and concerns during the first interaction, minimizing repeat contacts and improving customer experience.
• Maintained 99% CRM data accuracy, ensuring customer information, interaction history, and opportunity details were accurately documented.
• Identified cross-sell and upsell opportunities during customer interactions, achieving a 24% conversion rate and contributing to incremental revenue.

B

Customer Support Advisor

British Telecom · Jun 2022 – Jul 2025

Not yet confirmed

• Managed end-to-end order processing for telecom services, ensuring accurate data entry, validation, and order fulfillment across internal systems.
• Handled complex Order-to-Cash (O2C) processes, including billing discrepancies, credit claims, payment reconciliations, and refunds, maintaining financial accuracy and compliance.
• Liaised cross-functionally with billing, logistics, and network operations teams to resolve service issues, expedite order delays, and drive customer satisfaction.
• Served as a primary point of contact for escalated claims, resolving disputes and customer grievances professionally while maintaining high CSAT.

Contact Centre Associate

Webhelp · Nov 2020 – Dec 2021

Not yet confirmed

• Monitored customer support dashboards and CRM systems to track open tickets, flag issues, and ensure timely communication and follow-ups.
• Generated and analyzed customer order reports using Excel and internal tools to monitor key metrics, identify bottlenecks, and propose process improvements.
• Provided customer support via email and live chat for Curry's products and services, handling inquiries, orders, and technical issues.
• Resolved customer complaints through active listening, empathy, and appropriate solutions, contributing to high customer satisfaction.
• Maintained accurate customer records in CRM systems and handled follow-up actions to provide personalized service.
• Adjusted bills and processed refunds to resolve service and billing complaints while following contact-centre policies and procedures.
• Handled escalated customer concerns, maintained long-term customer relationships, and updated account and billing information accurately.

What drives their work

The Operator

Ensures systems and services run smoothly for optimal customer experience.

Anuradha's superpower

You excel at diagnosing and resolving complex operational issues, ensuring seamless service delivery and customer satisfaction.

How Anuradha works

You would excel in teams focused on maintaining high service levels and optimizing operational workflows.