Anupam Singh

Proof of Experience

Concentrix · Aug 2024 – Present

Support inbound and outbound sales campaigns for Virgin Media O2, a premium UK telecommunications portfolio, by identifying customer needs and presenting relevant service options.
Generated more than £100,000 in tracked sales revenue over a two-year performance window, exceeding individual targets and team baseline quotas.
Engaged and consulted with 2,000+ customers, building trust through clear communication, needs discovery, and retention-focused service.
Managed customer escalations involving billing and service concerns, working toward tailored resolutions within defined corporate timelines.
Balanced sales performance with customer experience by explaining offers and service options clearly and responding to objections professionally.

Startek · Oct 2023 – Jun 2024

Handled inbound customer and account support activities using standardized corporate tools, knowledge resources, and communication procedures.
Maintained detailed digital interaction records and customer profile documentation to support continuity, accuracy, and efficient follow-up.
Provided accurate, complete, and SLA-compliant information while following quality assurance standards and established workflows.
Applied communication and documentation guidelines consistently to help deliver a reliable, unified customer experience.

Wipro · Jul 2022 – Sep 2023

Processed insurance claims end to end, reviewing claim documentation, eligibility, and coverage details to support accurate and timely outcomes.
Audited submitted information for completeness and compliance, helping reduce avoidable processing bottlenecks and maintain quality standards.
Coordinated with cross-functional teams to clear backlogs and complete operational milestones within strict deadlines.
Reviewed customer requirements and mapped suitable product or premium alternatives to support sales conversion opportunities.
Maintained working knowledge of policy features, promotional offers, and regulatory updates to support compliant customer communication.

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