Ankit Paul

Customer Service Representative @ Fusion CX | High Quality Standards, Customer Satisfaction · Kozhikode district, West Bengal state

As a dedicated Customer Service Representative with three years of experience, I approach every interaction with a blend of empathy and determination, always striving for the highest quality standards. My ambition drives me to continuously master new solutions and adapt flexibly to evolving customer needs, ensuring reliable and satisfying outcomes.

Experience

Customer Service Representative

Fusion CX · Feb 2025 – Feb 2026

Not yet confirmed

• E-mail support specialist, outbound calls handling, backend, tech support etc.

Customer Service Associate

Tech Mahindra · Aug 2024 – Nov 2024

Not yet confirmed

• • Managed an average of 60 to 70 inbound calls daily in the Flipkart customer service process.
• • Ensured adherence to quality assurance and company policies while handling high call volumes.
• • Successfully navigated the intense call flow during Flipkart's Big Billion Days sale, demonstrating resilience under pressure.

Customer Service Representative

Tech Mahindra · Aug 2024 – Nov 2024

Not yet confirmed

• ●​ Handled inbound customer inquiries and complaints professionally.
• ●​ Delivered prompt and accurate solutions to customer concerns.
• ●​ Maintained high standards of customer service and communication.
• ●​ Assisted customers with account-related queries and service requests.