Anish kashyap

As an HR Executive, I am driven by a strong sense of accountability and a commitment to ensuring meticulous compliance in all organizational processes. My reliable and determined approach is focused on achieving mastery in HR functions, ensuring precision and integrity in every task.

Experience

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HR Executive

Namoh India · Oct 2023 – Jul 2024

Not yet confirmed

• Recruitment Support: Assisted with job postings, candidate screening, interview scheduling, and onboarding coordination.
• Employee Records: Maintained accurate employee data, attendance records, and HR documentation.
• Employee Coordination: Responded to employee queries and coordinated with teams to support day-to-day HR operations.
• Administrative Support: Prepared HR reports, tracked documentation, and supported company policies and procedures.

Gaming Support

Teleperformance · Aug 2023 – Oct 2023

Not yet confirmed

• Live Chat Support: Delivered chat-based technical support to international users for gaming and software products.
• CRM Systems: Maintained accurate logs in CRM tools while following process adherence.
• Performance Metrics: Achieved KPIs like CSAT 90%, resolution rate of 92%, and reduced AHT by 15%.
• Escalation Management: Worked with internal teams for timely issue escalation and knowledge sharing.
• Remote Troubleshooting: Assisted users remotely with account access, configuration, and software bugs.