Aniket Gholap

+•• ••••• •••••••••••@•••••.com

7.2 yrs

As a Senior Onboarding Manager with over a decade of experience, I am deeply committed to ensuring seamless transitions and fostering robust client relationships. My approach is defined by meticulousness and diligence, ensuring every detail is handled with care, and I pride myself on my accountability and reliability in delivering successful, collaborative outcomes.

  • Mumbai
  • Open to Mumbai
  • On-site, Hybrid, Remote

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Skills

Claimed

Team SupportSelf-Directed LearningSolution ImplementationMultitaskingPreventive Measures PlanningRequirements AnalysisTaking OwnershipGoal AchievementCustomer Issue ResolutionProject ExecutionTechnical LiaisonProblem Solving

Proof of Experience

Senior Onboarding Manager

Urbanpiper Technology Pvt Ltd · Jun 2023 – Jul 2026

  • Managed end-to-end onboarding and implementation for 1,000+ restaurant merchants, including enterprise accounts, from requirement gathering through successful go-live.
  • Led implementation activities across POS setup, Zomato/Swiggy integrations, third-party connections, website/app deployment, and menu/catalog configuration.
  • Gathered business and technical requirements and coordinated with Product, Engineering, Sales, and Support teams to drive implementation activities and resolve dependencies.
  • Configured restaurant catalogs, ordering workflows, dashboards, and platform settings based on merchant-specific business requirements.
  • Coordinated testing, issue resolution, and go-live readiness, ensuring merchants were operationally prepared before launch.
  • Delivered product and staff training to improve platform adoption and ensure smooth transition into day-to-day operations.
  • Managed multiple concurrent onboarding projects while tracking timelines, dependencies, client communication, and delivery quality.
  • Acted as the primary point of contact during implementation, maintaining stakeholder alignment and driving timely resolution of onboarding challenges.

Merchant Trainer Support executive

Prayosha Foods Services Pvt Ltd. (Petpooja) · Sep 2021 – Jun 2023

  • Managed end-to-end POS implementation for restaurant partners, from installation and configuration through operational readiness.
  • Configured menu catalogs, item pricing, taxes, modifiers, billing settings, and restaurant-specific operational workflows.
  • Conducted on-site and remote product training for restaurant owners and staff, supporting smooth adoption of the POS platform.
  • Provided go-live support and resolved POS configuration, billing, menu, and operational issues during initial implementation.
  • Coordinated with internal technical and support teams to troubleshoot implementation issues and ensure timely deployment.
  • Worked directly with restaurant teams to understand operational requirements and configure the system accordingly.
  • Supported merchants during the transition from implementation to regular operations, addressing initial queries and adoption challenges.

Front Office Executive

Seven Sands Villa · Oct 2020 – Mar 2021

  • Managed daily guest services and villa operations, ensuring smooth execution of check-in, check-out, and guest requirements.
  • Handled guest complaints and service escalations, coordinating with relevant teams to ensure timely resolution.
  • Prepared staff rosters and coordinated daily manpower allocation based on operational requirements.
  • Maintained inventory records and operational reports, providing accurate updates to management.
  • Coordinated across housekeeping, front office, and other operational functions to maintain service standards.
  • Focused on customer satisfaction and service quality through proactive issue resolution and effective guest communication.

Guest Relations Executive

OYO Pvt Ltd · Dec 2018 – Jan 2020

  • Managed daily guest operations and customer communication, ensuring timely resolution of service requests and concerns.
  • Handled guest incidents, complaints, and escalations, coordinating with relevant departments to drive timely resolution.
  • Maintained operational reports and guest records to support day-to-day business operations and management visibility.
  • Coordinated with multiple departments to ensure smooth execution of guest requirements and daily villa operations.
  • Managed guest reviews and responses while maintaining service standards and protecting customer experience.
  • Supported daily operational planning and issue resolution in a fast-paced hospitality environment.

Trainee Maestro

Pizza Express · Jan 2018 – Sep 2018

  • Delivered front-of-house guest service while ensuring smooth day-to-day restaurant operations.
  • Handled billing, cash transactions, and POS-related activities accurately and efficiently.
  • Assisted in staff training and onboarding, helping maintain service standards and operational consistency.
  • Coordinated with team members to ensure timely order processing and a positive customer experience.
  • Supported adherence to restaurant service and operational procedures during daily operations.

Internship

Sahara Star Hotel · Apr 2016 – Jun 2016

  • Completed hands-on operational training across Banquet and Housekeeping departments as part of the Hotel Management internship.
  • Supported event preparation, setup, and service operations while following standard hospitality procedures.
  • Assisted operational teams with day-to-day service activities and guest requirements.
  • Gained practical exposure to hospitality operations, service coordination, and teamwork.

Proof-of-Work

No completed sessions yet. Anything Aniket finishes shows up here with the evidence behind it.

Proof of Education

Bachelor of Science, Hotel management and tourism studies

Dr. D. Y. Patil University of hotel management and tourism studies · 2014 — 2017

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