AU

amjad ulla khan

As a Senior Customer Support Representative, I pride myself on my diligent and organized approach, ensuring accountability and compliance in every interaction. I am committed to reliably delivering high-quality support, driven by an idealistic vision for optimal customer experiences and a logical approach to problem-solving.

Work style

Remote

Contact details — on requestProof of Work — on request

Experience

L

Senior Customer Support Representative

Livspace Pvt Ltd · May 2025 – Feb 2026

Not yet confirmed
  • Managed a high volume of 80–100 live chats and support tickets daily, consistently maintaining a 95% SLA adherence and 92%+ CSAT rating.
  • Identified customer needs efficiently by systematically referring to detailed case notes and examining each issue as a specific case for tailored resolution.
  • Performed specialized technical and product troubleshooting, utilizing standardized procedures and guidelines to achieve optimal outcomes for clients and end-users.
  • Conducted root cause analysis (RCA) on recurring issues and integrated effectively with cross-functional teams to drive process and product improvements.
  • Communicated specialized product updates and guidelines in a warm, empathetic manner, ensuring clarity and customer satisfaction across the entire journey.
  • Contributed actively to knowledge-base enhancement, expanding internal processes, procedures, and training documents to foster team development.
W

Senior Customer Support Executive

Wakefit Innovations Ltd · Jun 2022 – May 2025

Not yet confirmed
  • Owned and managed a large daily workload self-guided, handling customer support queries, escalations, and end-to-end CRM case management under moderate supervision.
  • Assessed customer contacts to provide immediate technical service, manage critical transfers, or coordinate necessary follow-ups for comprehensive client resolution.
  • Applied deep analytical and operational skills to investigate recurring issues, reducing ticket backlogs and enhancing team service quality.
  • Exchanged complex technical information and ideas effectively with teammates and cross-functional departments to support the achievement of organizational goals.
B

Senior Customer Support Executive

Business Roots Pvt Ltd · Dec 2020 – Jan 2022

Not yet confirmed
  • Delivered high-quality business support and routine call center activities, managing high-volume customer queries while adhering strictly to standard scripts and established company practices.
  • Evaluated unique customer issues to provide the best solutions, ensuring continuous skill expansion within operational and communication processes.

Skills 0 proven through work

Also works with

Process ImprovementProblem SolvingHigh-Volume Operations ManagementCRM Data Entry and MaintenanceStakeholder Communication AdaptationTeamworkWork Planning and PrioritizationUser Experience ImprovementAdaptabilityTelephone CommunicationEmail Correspondence ManagementCustomer Issue ResolutionVerbal CommunicationRoot Cause AnalysisIssue EscalationKnowledge Base Design & ManagementCross-Departmental CoordinationTechnical TroubleshootingSLA AdherenceTicket ManagementCustomer Service

Proof of Work

Proof of Work

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Education

Bachelor's Degree, Computer Applications

Unspecified · NaN — NaN

Pre-University, Pre-University Course

Unspecified · NaN — NaN

Secondary School Leaving Certificate, SSLC

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Contact details

Contact details

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