Amir

With over a decade as a Branch Manager, I am deeply committed to achieving mastery through a meticulous and accountable approach to all operations. My ambition is guided by an idealistic vision for continuous improvement and strict compliance, ensuring a calm yet highly effective environment where excellence is the standard.

Experience

Branch Manager

ICICI Bank · Apr 2023 – Jun 2026

Not yet confirmed

• Directed end-to-end business unit operations, account opening, clearing, cash management, and infrastructure/hygiene standards, ensuring strict adherence to RBI governance and internal audit norms.
• Owned SOP design and process controls across the unit, partnering with digital transformation initiatives to modernize onboarding and account servicing.
• Managed the unit's HNI/NRI wealth portfolio and merchant ecosystem, driving cross-sell and revenue growth while maintaining service-first client experience.
• Led hiring, training, and succession planning for the unit team; handled client escalations, vendor relationships, and cross-functional coordination with central operations and compliance teams.

Deputy Branch Manager

IndusInd Bank · Apr 2022 – Apr 2023

Not yet confirmed

• Designed and executed cross-sell campaigns for NRI and HNI segments through relationship-based advisory and trade & forex documentation support.
• Owned vendor and facility management, negotiating contracts and driving process optimization across procurement and facility operations.
• Led cross-functional teams of 10+, streamlining workflows and strengthening accountability across service delivery functions.
• Handled client escalations, insurance claim settlements, and inward/outward remittance processing, coordinating with legal and compliance on high-value and sensitive cases.

Assistant Branch Head

Bandhan Bank · Apr 2020 – Apr 2022

Not yet confirmed

• Resolved complex service escalations across account opening, clearing, and transaction-processing queries, upholding strong first-contact resolution standards.
• Spearheaded transition from paper-based applications to digital KYC/onboarding; supported CDD/EDD reviews, AML alert handling, and field investigations.
• Coordinated clearing, DD processing, and transaction operations with zero-error delivery in high-volume environments; managed legal notices, death claims, and insurance claim settlements end-to-end.
• Supported EOD/BOD reporting and periodic compliance-certificate checks, and managed vendor coordination for unit infrastructure and hygiene standards.

Service Delivery Manager

Kotak Mahindra Bank · Apr 2015 – Apr 2020

Not yet confirmed

• Strengthened financial controls and risk-compliance protocols across a 5-year tenure, supporting consistent positive internal audit outcomes.
• Led automation initiatives in ledger reconciliation and gold-loan processing, including inventory and gold-audit management, under standard operating frameworks.
• Acted as primary point of contact for service-led wealth management and NRI client requests, ensuring consistent, high-standard client satisfaction and portfolio continuity.
• Owned account opening (end-to-end) and cash management workflows; trained and mentored front-line staff on service, SLA adherence, and compliance standards.

What drives their work

The Coordinator

You align every moving part to ensure smooth, compliant, and efficient operations.

Amir's superpower

You excel at orchestrating complex operational workflows, ensuring seamless integration and adherence to standards.

How Amir works

You are best suited for roles that require a deep understanding of operational processes, a strong focus on compliance, and the ability to coordinate teams to drive efficiency and customer satisfaction.