Aman Saini

Aman Saini

Jaipur

As a Technical Support Executive and SME, I approach every challenge with a calm and empathetic demeanor, ensuring I truly understand and address user needs. My ambition drives me to take full accountability for finding the most effective and ideal solutions, constantly striving to improve the support experience.

Open to

Bengaluru · Noida · Gurgaon · Delhi · Hyderabad

Work style

Hybrid

Availability

Available in 1 days

Identity verified by DigiLocker
Contact details — on requestProof of Work — on request

Experience

Self-Employed

Freelance Mobile App Developer

Self-Employed · Jan 2024 – Present

Not yet confirmed
  • Designed, developed, and deployed end-to-end iOS and Android applications for local clients, managing architecture, UI implementation, API integration, testing, and deployment.
  • Resolved 40+ UI, runtime, and crash-related issues across production codebases using Xcode debugging tools, improving application stability and maintainability.
  • Refactored legacy applications into modular MVVM/MVP architectures and established Git-based version control workflows to improve code maintainability and future feature development.
Teleperformance

Technical Support Executive & SME

Teleperformance · Oct 2024 – May 2026

Not yet confirmed
  • Promoted to SME within 10 months to lead a team of 20+ executives and own critical technical escalations.
  • Sustained a 96% CSAT score resolving software, hardware, and billing issues for 2,500+ users within strict 15-minute AHT windows.
  • Trained 20+ new support executives on system architecture and internal tooling, helping cut the team's Average Handle Time by 18%.

Skills 0 proven through work

Also works with

Technical Task ExecutionVisionKit UsageJSON Data HandlingSwiftUI DevelopmentSwift ProgrammingMVVM ArchitectureAudio Playback ManagementText-to-Speech IntegrationFeature & Setting ConfigurationMulti-Language Support ImplementationUI Data Display ImplementationOCR System DevelopmentCamera Feature ImplementationAI-Assisted DevelopmentOffline Application DevelopmentSecure Data HandlingMobile UI DesignData VisualizationDaily Operational ReportingSecurity TestingPolicy AnalysisOverall Professionalism and EthicsCustomer Retention and Churn PreventionTechnical Training DeliveryAdaptabilityRapid LearningWork Planning and PrioritizationCustomer Relationship BuildingTaking OwnershipIssue EscalationTeam SupervisionTeam LeadershipProblem SolvingTeam SupportSubject Matter ExpertiseProfessional Email WritingCustomer De-escalationConflict Resolution in TeamsVerbal CommunicationCustomer Issue ResolutionHardware TroubleshootingCustomer ServiceTechnical TroubleshootingNavigation UI ImplementationUI CustomizationIdea pitchingWeb View IntegrationColor TheoryMobile-First DesignFreelancingAPI IntegrationDatabase IntegrationBackend DevelopmentUser Interface DesignAndroid App DevelopmentMobile Application DevelopmentStakeholder Communication AdaptationUser Experience ImprovementCreative BrainstormingWireframingTarget Audience AnalysisWorkflow Design (Process Mapping)Feature IntegrationRequirements AnalysisiOS Development

Proof of Work

Proof of Work

Aman shares this with people who ask. You'll hear back either way.

Education

Bachelor of Technology (B.Tech), Computer Science and Engineering

Vivekananda Institute of Technology · 2022 — 2026

Links

LinkedIn

linkedin.com/in/amansaini11

Projects

Aura Privacy (AI-Powered)

github.com/Amansaini-11/AuraPrivacy

MediScan

github.com/Amansaini-11/MediScan

CineScope

github.com/Amansaini-11/CineScope

Contact details

Contact details

Aman shares this with people who ask. You'll hear back either way.

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