Aman Ray

User Experience Athlete for Ultrahuman @ DigiTech Call System Pvt. Ltd. | Human Resources Management · Bhubaneswar, Odisha, India

As a User Experience Athlete at DigiTech Call System Pvt. Ltd., I focus on enhancing customer satisfaction for Ultrahuman through responsive live chat, email support, and process optimization. Collaborating with sales teams, I drive informed recommendations to meet customer needs while streamlining issue resolution. Holding a Bachelor of Business Administration in Human Resources Management from ASBM University, I bring expertise in customer experience, international relations, and professional communication. I am motivated to foster meaningful client relationships and contribute to organizational success through exceptional service.

Experience

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User Support Specialist

DigiTech Call System Pvt. Ltd. · Dec 2024 – Jun 2026

Not yet confirmed

• I played a pivotal role in enhancing customer experience for Ultrahuman at DigiTech Call System Pvt.
• Ltd.
• • Responded to live chat inquiries, Emails, resolving customer queries and elevating satisfaction levels.
• • Streamlined processes to reduce response times and improve issue resolution efficiency.
• • Collaborated with sales to identify customer needs, driving informed recommendations and sales growth.

User Support Specialist

RediSolve Software Pvt. Ltd. · Oct 2024 – Nov 2024

Not yet confirmed

• • Provided international chat support to Snapfish customers across 7 countries, ensuring timely and accurate resolution of inquiries.
• • Collaborated with cross-functional teams to optimize customer experience and increase customer satisfaction ratings.
• • Utilized strong communication skills to effectively handle customer escalations and provide personalized solutions.

User Support Specialist

Teleperformance · Aug 2023 – Nov 2023

Not yet confirmed

• I worked as a customer associate. my role was to solve the queries of customer over email and call.
• I Have to maintain good relationship customers and employees.

R

Manager and customer associate

R.K.FOODS BHUBANESWAR · Feb 2022 – Jul 2023

Not yet confirmed

• I have worked there as a international customer Associate.
• My role was to monitored deliveries to ensure accuracies.
• And maintain professional relationship towards international and domestic clients, vendors etc.
• To reduce the variable expenses and inventory waste and handling customer call and emails to solve customer queries.

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Customer Service Specialist

Vaco Binary Semantics LLP · Sep 2021 – Jan 2022

Not yet confirmed

• I worked there as a customer care executive in gpay process under Google India external force. where I have to solve the queries of the global gpay clients both domestic and international clients to maintain customer satisfaction.

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Customer Care Executive

Vaco Binary Semantics LLP · Sep 2021 – Jan 2022

Not yet confirmed

• Functioned as a customer care executive for GPay, specializing in video verification processes in alignment with Google India standards.
• Evaluated associate-customer interactions to uplift service quality, resulting in enhanced individual performance metrics.
• Enabled timely and effective resolutions to online customer inquiries, delving into complex issues as required to ensure customer satisfaction.