Alok S
Contact details — on requestProof of Work — on request
Experience
E
React Native Developer
Evolve Robotics LLP · Oct 2023 – Present
- Designed and maintained cross-platform iOS/Android apps using React Native (CLI and Expo) with TypeScript, reaching 1,000-10,000 active users.
- Built scalable app architecture with Redux, Redux-Saga, and Context API; created reusable components using React Hooks to streamline development.
- Implemented Google Maps integration, geofencing, and live location tracking, using @react-native-google-places for autocomplete and reverse geocoding.
- Integrated Socket.IO and react-native-gifted-chat to deliver real-time chat and live announcement forums for user engagement.
- Added i18next-based multilanguage support with automatic locale, time zone, and region detection for international users.
- Integrated Firebase push notifications and CleverTap analytics for user engagement tracking, event logging, and personalized campaigns.
- Reduced production crash incidents by ~10% by integrating Sentry alongside Firebase Crashlytics for proactive monitoring and diagnostics.
- Built calendar Uls for scheduling and attendance tracking, and added in-app media features (image/video upload, PDF viewing, WebView, speech-to-text).
- Integrated OpenAI (ChatGPT) for GenAI-powered smart replies and contextual suggestions within the app.
- Managed end-to-end releases to Google Play and the Apple App Store, including OTA updates, versioning, beta rollouts, and rollback planning.
- Collaborated in Agile/Scrum sprints using JIRA and Trello, with regular code reviews and Git-based version control.
React Native Developer
EVOLVE ROBOTICS LLP · Oct 2023 – Present
A
Senior Technical Support Engineer (Grade: Assistant Manager)
Ace Turtle Private Ltd · Mar 2022 – Oct 2023
- Developed and maintained React Native features for an internal mobile application alongside core support responsibilities, delivering a responsive, dynamic user experience.
- Led a team of 7 in escalation management and productivity improvement, applying Agile methodologies to streamline issue resolution.
- Triaged and resolved support tickets in Freshdesk by severity, partnering with product and engineering teams on complex technical issues.
- Diagnosed client-reported issues using debugging tools, Docker logs, and remote-access troubleshooting to identify root causes.
- Applied API testing, Docker, Magento, AWS, and MongoDB expertise to support eCommerce platforms and SaaS environments.
- Enhanced Order Management System (OMS) workflows to improve tracking and fulfillment, and optimized Warehouse Management System (WMS) picking, packing, and shipping efficiency.
- Gathered requirements and authored technical specifications in collaboration with product managers, designers, and engineers.
Senior Technical Support Engineer Grade Assistant Manager
Ace Turtle Services Ltd · Mar 2022 – Oct 2023
X
Technical Support Engineer
Xorosoft Technologies Private Ltd · Feb 2021 – Aug 2021
- Delivered ERP implementation support including project scoping, requirements gathering, data migration, and validation.
- Configured B2B portals and integrated ERP systems with eCommerce platforms, building utilities for data import/export and accounting.
- Performed bug fixes and UI enhancements on React Native mobile applications to improve functionality and user experience.
- Introduced Scrum methodology to the team, leading daily stand-ups and sprint planning as an early Agile champion.
- Communicated directly with Canadian clients to gather requirements, troubleshoot issues, and build working relationships.
- Provided technical support across ServiceNow, CRM, and BPM tooling, with a focus on API testing and account management.
Technical Support Engineer
Xorosoft Inc. · Feb 2021 – Aug 2021
B
Technical Support Engineer
Broadway Infotech Pvt Ltd · Jul 2020 – Dec 2020
- Provided L2/L3 technical support for POS Central AU, troubleshooting hardware issues across printers, scanners, monitors, and computers.
- Resolved issues via remote access for Australian clients through phone, email, and chat, managing escalations, ticketing, and cross-team blockers end-to-end.
Technical Support Engineer
Broadway Infotech · Jul 2020 – Dec 2020
Associate Engineer - Product Support
HCL Technologies · Aug 2017 – Feb 2020
- Managed Sprint IWNS processes including Ethernet provisioning, circuit design, and configuration, with detailed client reporting.
- Led a virtual team of 20 as Subject Matter Expert, overseeing installation monitoring, troubleshooting, and service delivery.
- Supported US-based internet service providers via phone, email, and chat to ensure consistent service quality.
Associate Engineer Product Support
HCL Technologies · Aug 2017 – Feb 2020
C
Customer Relations Executive
Crisp Legend Technologies · May 2014 – Apr 2017
C
Customer Relation Executive
Crisp Legend Technologies · May 2014 – Apr 2017
- Coordinated installation and commissioning for Vodafone, including URB antenna testing at client sites.
- Configured and troubleshot network routers, multiplexers, and LAN/WAN/RF links; conducted feasibility site surveys for PTP wireless links.
Asset Engineer
VBV & Associates, the leading Chartered Accountants in Kochi, Kerala · Jul 2013 – Dec 2013
V
Asset Engineer
VBV Associates · Jun 2013 – Dec 2013
- Conducted comprehensive asset auditing and verification, validating asset information with clients and preparing detailed status reports to support inventory accuracy and decision-making.
Skills 0 proven through work
Also works with
Agile MethodologyCode EditingFeature IntegrationWork Planning and PrioritizationStrategic PlanningAdaptabilityRoot Cause AnalysisProduct Training DeliveryVerbal CommunicationCustomer Issue ResolutionTeamworkBug FixingIssue EscalationTeam LeadershipTechnical TroubleshootingSoftware Quality AssuranceSelf-Directed LearningInformation ResearchDiscussion Application DevelopmentChat Feature ImplementationSocket.IO UsageiOS DevelopmentAndroid App DevelopmentMobile Application DevelopmentReact Native Development
Proof of Work
Proof of Work
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Education
B.E., Electronics and Communication Engineering
Gnanamani College of Technology, Namakkal · 2009 — 2013
12th Standard, 12th Standard
St. Mary's Residential Central School, Thiruvalla · 2007 — 2009
10th Standard, 10th Standard
St. Mary's Residential Central School, Thiruvalla · 2006 — 2007
Contact details
Contact details
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