Akshatha NG

I'm Akshatha NG, a driven and approachable IT professional with a year of experience in service desk operations through the EduBridge program at Capgemini. I hold myself to a high standard of accountability while balancing both logical thinking and empathy to deliver solutions that genuinely support the people I work with. Ambitious by nature and comfortable taking initiative, I thrive in environments where I can grow independently while making a meaningful impact.

Experience

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Service Desk Intern

EduBridge (Capgemini CSR Program) · Jan 2023 – Jan 2023

Not yet confirmed

• Handling IT support requests and managing tickets using structured ticketing systems.
• Troubleshooting software and application issues for end users.
• Communicating with users to provide effective resolutions.

Manager-Research Analysis

Piramal Healthcare · Jun 2009 – Oct 2014

Not yet confirmed

• I was involved in the analysis of a range of consumer products like Aspro, Polycrol Gel, Supractiv Complete capsules, Workz lozenges, Triactiv soap, Lacto Calamine lotion, Jungle magic perfume etc.
• I was also involved in conducting monthly survey of consumers and retailers to understand their needs and incorporate the suggestions to improve product acceptance

R&D officer

Johnson & Johnson · Dec 2007 – Sep 2008

Not yet confirmed

• I was involved in the analysis of a range of OTC pharmaceutical products and cosmetic products marketed by Johnson and Johnson in the United States

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Analyst

Cipla · Mar 2004 – Oct 2007

Not yet confirmed

• I was responsible for the analysis of a range of generic pharmaceutical products across major therapeutic areas and dosage forms.
• Specific expertise in HPLC techniques.

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Research Scholar

Anchrom Analytical Private Limited · Feb 2004 – Mar 2004

Not yet confirmed

• Undergone training for HPTLC in their CAMAG Switzerland recognised applications research lab in Mumbai and performed separation of samples using HPTLC