Akanksha Patel

Contact details — on requestProof of Work — on request

Experience

Data Engineer(OPS)

TCS Ltd. · Jan 2021 – Present

Not yet confirmed

Worked on multiple tools like Qlik R, Databricks, Talend, Airflow and Incorta in order to support and monitor the end-to-end data pipeline and ensure the data completeness at the target system
To timely resolve the errors occurring in the data pipeline by understanding the logs and taking actions accordingly
To ensure smooth running of all the jobs in the pipeline daily and report any break in the flow of the jobs so that timely action can be taken by the concerned developers
To provide inputs to the client on the possible improvements in the operational support process
To continuously keep up with the current developments in the pipeline so as to ensure effective monitoring of the same and find out the gaps if any.
Enhancing the current monitoring process by automating it using SQL queries, Excel reports
Effectively used SQL in Data bricks notebooks and in Incorta to compare the source and target data
Provide analysis and recommendations to the DE team based on the Light up alerts which is used as a data quality tool across the complete data pipeline.
Alerts are related to anomalies in the data, like data delay and data volume.
To monitor the dashboards in the target system (Incorta) and report in case of any data abnormalities.

SME

TCS Ltd. · Jan 2019 – Jan 2021

Not yet confirmed

Monitoring the day to day operations and Provide timely, accurate and effective feedback to Management regarding team performance.
Publish daily & weekly Shrinkage reports of process and work on Capacity planning, utilization Report, daily & monthly MIS which provides information about the process to the management and analysis of reports.
Responsible for adhere to SLA, KPIs and Quality targets and motivate team members to exceed or meet them at the minimum.
Provide inputs through forums to improve work procedures that can enhance overall team performance
Provide clients with prompt responses to service issues or queries
Understand, articulate and implement best practices related to area of expertise.
QMS SPOC for the Process: Maintain and deliver accurately all QMS related deliverables of the process which include Work Instruction/SSP Review, Customer Delight report, Functional Skill Matrix (FSM) and QMS Training Tracker and also assist management with QC Grid.
Maintaining and ensuring stringent adherence to quality standards, identifying gaps and ensuring corrections & corrective actions.
Locate and define new process improvement opportunities and implementing all kind of new improvement and changes within the team through change management procedure.
Use statistical methods to analyse data and generate useful business reports and coordinate with Process managers to outline the specific data needs for each business method analysis project.
Identifying and removing the Non Value Adding Steps though Value Stream Mapping
Meeting quality expectation and working towards the improvement of team's quality by giving and implementing value adding ideas.
Managing the quality control process within the team, ensuring adherence to quality concepts, finding root cause for the errors and then leading to solutions.
Responsible for implementation of all kind of new updates and changes within the team through change management procedure.
Account opening and closure activities.
Maintenance activities of account holders on their request like money transfers, reimbursements, debit card replacements, stop orders, blocking of accounts, generating of account statements, address change requests and verification of documents and processing of joint accounts as well.

Proof of Work

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Education

Master of Business Administration, Information Technology (IT), Operations Management

United Institute of Management, Knowledge Park III, Greater Noida · 2024 — 2026

Bachelor of Business Administration, Business Administration

School of Management Sciences, Varanasi · 2016 — 2019

Class XII, General Studies

IHS, Nagwa, Varanasi · 2014 — 2015

Class X, General Studies

IHS, Nagwa, Varanasi · 2012 — 2013

Contact details

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