Akanksha

As an ambitious and determined professional, I thrive on exploring new challenges with a deep sense of curiosity and an empathetic approach to understanding diverse perspectives. My natural extraversion fuels my ability to connect and collaborate effectively, while my resilience ensures I consistently drive towards impactful outcomes.

Experience

Relationship Manager

Godrej Properties Limited · Jul 2024 – Present

Not yet confirmed

• CRM Executive (Post-Sales) | Godrej Properties – Godrej Heritage Estate, Vadodara
• • Managed post-sales onboarding, collections, documentation, and customer communication for a portfolio of 150+ customers, ensuring seamless customer lifecycle management.
• • Coordinated possession and handover activities for 20+ units at Godrej Green City, Ahmedabad, supporting senior Relationship Managers and assisting in successful handover events.
• • Supported pre-launch sales activities for Godrej Heritage Estate, generating and managing 50+ EOIs within 1.5 months through lead engagement, customer interaction, and outbound outreach.
• • Managed end-to-end customer relationships across onboarding, sales support, collections, and sustenance stages for 150+ booked customers, ensuring high engagement and retention.
• • Achieved and consistently maintained 95%+ collection efficiency, driving timely payments and minimizing outstanding dues.
• • Maintained 85%+ customer satisfaction/NPS scores, consistently exceeding defined service KPIs through proactive communication and issue resolution.
• • Handled inbound and outbound customer interactions through calls, emails, and follow-ups, providing project updates, resolving concerns, and managing customer expectations.
• • Maintained accurate customer records, payment schedules, and interaction history through ECRM/Salesforce while ensuring complete process compliance.
• • Collaborated with Sales, Finance, Legal, Operations, and Site teams to resolve escalations and ensure smooth project execution.
• • Recognized among the top-performing Relationship Managers in the Gujarat region for collections performance, customer management, and operational excellence.
• • Prepared and analyzed collection, customer status, and operational performance reports to support management decision-making and business reviews.

Aspire Cohort

Aspire Institute · Apr 2026 – Jul 2026

Not yet confirmed

• Grateful to be selected for the Aspire Leaders Program, a fully funded global leadership development initiative supported by Harvard Business School Online and powered by Aspire Institute.
• Through this program, I will be developing essential skills in leadership, ethical decision-making, problem-solving, and public impact.
• The experience would surely strengthened my commitment to contributing meaningfully to governance and policy initiatives that create sustainable social change.
• Excited to learn alongside a diverse global cohort of changemakers and future leaders.

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Extern

National Research Group · Jul 2024 – Sep 2024

Not yet confirmed

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Social Media Manager

Aachintya Debating and Cultural Forum · May 2023 – Jun 2024

Not yet confirmed

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Marketing Intern

Glinks International · Jul 2023 – Jul 2023

Not yet confirmed

• At Glinks International, our Business Development Internship offered me hands-on experience in partnership building, client expansion, and revenue growth.Also collaborated with professionals, craft pitches, and foster relationships.
• Gained market insights, refined communication skills, and contributed innovative ideas.

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Summer Intern as Business Developer

Glinks International · Jul 2023 – Jul 2023

Not yet confirmed

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Content Writer intern

Pixstory · Jun 2023 – Jul 2023

Not yet confirmed

• Interning at Pixstory as a content writer was a journey of creative exploration and professional growth.
• Dived into crafting captivating stories, articles, and social media content that resonate with our audience.
• Collaborated with a dynamic team, learnt the nuances of digital marketing and SEO optimization, and made a tangible impact

Intern

BloodConnect Foundation · Oct 2022 – Jan 2023

Not yet confirmed

• Interning at BloodConnection Foundation as a Coordinator was an opportunity to make a tangible impact on the community's health.
• Dived into organizing blood drives, coordinating volunteers, and managing logistics to ensure smooth operations.
• Collaborated with a dedicated team, learn event planning skills, and witness firsthand the life-saving impact of blood donations.

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Research Associate Fellow

Pixstory · Nov 2022 – Dec 2022

Not yet confirmed

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Co-ordinator / Support Intern

Bloodconnect Foundation · Oct 2022 – Nov 2022

Not yet confirmed

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Digital Marketer Intern

Hmaari Pehchaan NGO · Apr 2022 – Apr 2022

Not yet confirmed