Ajay Gandhi
MBA - Business Analytics, SRM UNIVERSITY · Vellore, Tamil Nadu, India
I am an MBA in Business Analytics at SRM University. I hold a Bachelor's degree in Business Administration (BBA) from VIT University in Vellore. My professional skills include being well-versed in MS Office, with a strong command of applications such as Excel, Word, and PowerPoint. I also have a solid foundation in SQL, Java, Python, and IBM Cognos. Additionally, I have a beginner-level understanding of Data Analysis using SPSS. In terms of creative software, I have good knowledge and experience in working with Adobe Premiere Pro and Photoshop, enabling me to produce and edit high-quality visual content. Language-wise, I am fluent in English and Tamil, and I possess a good knowledge of Hindi as well, allowing me to effectively communicate with diverse audiences. To enhance my expertise, I have completed the IBM Data Analyst Specialization certification, demonstrating my commitment to staying updated with the latest industry practices. With a combination of my educational background, professional experience, technical skills, and certifications, I am well-equipped to contribute effectively to data analysis projects and handle various responsibilities in the field of business analytics.
Experience
Inside Sales Executive
Zolo · Jul 2024 – Jul 2025
- •Served as the primary point of contact for 150 plus client accounts, resolving platform and process-related queries with professionalism and empathy while coordinating with internal operations teams to ensure a seamless client experience.
- •Reviewed client interaction outcomes and assessed service delivery quality against established benchmarks, identifying recurring issues and sharing actionable feedback to drive continuous improvement across the team.
- •Tracked performance metrics across accounts including conversion rates, response times, and satisfaction indicators, identifying trends and operational gaps for management attention.
Process Associate
Mr. Cooper · Feb 2023 – Oct 2023
- •Reviewed financial and compliance documentation against defined quality standards, assessing adherence to established guidelines and flagging deviations for correction before downstream use.
- •Shared structured, constructive feedback with team members on documentation quality and process adherence, driving continuous improvement in output accuracy and reducing errors by 18%.
- Tracked operational performance metrics including processing volumes, error rates, SLA adherence, and productivity through structured Excel reports, identifying trends and gaps for management review
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Education
Master of Business Administration - MBA, Business Administration and Management, General
SRM University · 2022 — 2024
Bachelor of Business Administration - BBA, Business Administration and Management, General
Vellore Institute of Technology · 2018 — 2021
Degree
GEMS Education · 2006 — 2018
Contact details
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