Adnan Khan

I am a determined and ambitious professional, approaching challenges with a calm and concentrated focus. My creative mindset, combined with a pragmatic and logical perspective, enables me to meticulously craft effective strategies and achieve impactful results.

Experience

W

ORM Executive

WhizCrow Technologies Pvt Ltd · Nov 2025 – May 2026

Not yet confirmed

• Monitored and managed brand reputation for an international sports OTT platform, protecting the brand's reputation during high-traffic live streaming events.
• De-escalated negative user feedback and responded to multilingual user queries and comments using monitoring tools with professionalism, improving brand sentiment.
• Created engaging Reddit content, building brand presence and sparking meaningful discussions across targeted subreddits to strengthen community engagement.
• Conducted keyword research and authored SEO-optimized blog articles for a luxury lifestyle brand, enhancing organic brand visibility and reach.
• Designed and published creative Social Media posts for agency promotional campaigns using content-generation tools, producing plagiarism-free writing that increased engagement and enhanced brand visibility.
• Developed monthly content calendars aligned with marketing campaigns and business objectives.
• Strong understanding of Instagram, Facebook, and LinkedIn platforms.
• Used Google Docs, Sheets, and Google Slides to track brand sentiment, analyze response metrics, and present basic ORM reports with actionable insights.

S

Entrepreneur / Digital Marketing Freelancer

Self-Employed / Freelance · Oct 2024 – Oct 2025

Not yet confirmed

• Co-managed a small electronics appliances business, gaining practical experience in customer interaction, inventory handling, and Reputation management.
• Completed certifications in SEO, Digital Marketing & E-Commerce on Coursera and HubSpot to strengthen Marketing expertise.
• Built a WordPress Blog and freelanced in digital marketing, applying Email Marketing and GA4 analytics to improve search visibility and campaign performance.

S

Associate Software Engineer (Non-IT)

Shore Wise Consultancy · Dec 2023 – Sep 2024

Not yet confirmed

• Acted as primary client contact, providing clear communication and technical guidance.
• Conducted monitoring, log analysis, and root cause investigations to identify and resolve recurring issues.
• Documented incidents, RCA reports, and User Manuals to improve team efficiency and knowledge sharing.
• Collaborated with development and infrastructure teams to ensure timely deployment of fixes and performance optimizations.

System Engineer (Non-IT)

Tata Consultancy Services · Apr 2021 – Mar 2023

Not yet confirmed

• Supported Central Bank of India's online Banking platform, handling customer queries via Mail, calls, and Ticketing Systems.
• Monitored high-volume transaction servers (IMPS, NEFT, RTGS, etc) and prepared performance reports to improve efficiency.
• Delivered data analysis to optimize banking operations and enhance customer experience.

N

Executive IT Support (PCS) (Non-IT)

Nelito Systems Pvt Ltd · Nov 2017 – Apr 2021

Not yet confirmed

• Logged, tracked, and resolved Customer issues via ticketing tools, improving response time and service quality.
• Delivered Technical support for the Allahabad Bank's Core Banking system, ensuring SLA compliance.
• Supervised a support team, overseeing training, roster planning, and performance monitoring to improve operations.