AK

Adnan Khan

I am a determined and ambitious professional, approaching challenges with a calm and concentrated focus. My creative mindset, combined with a pragmatic and logical perspective, enables me to meticulously craft effective strategies and achieve impactful results.

Contact details — on requestProof of Work — on request

Experience

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ORM Executive

WhizCrow Technologies Pvt Ltd · Nov 2025 – May 2026

Not yet confirmed
  • Monitored and managed brand reputation for an international sports OTT platform, protecting the brand's reputation during high-traffic live streaming events.
  • De-escalated negative user feedback and responded to multilingual user queries and comments using monitoring tools with professionalism, improving brand sentiment.
  • Created engaging Reddit content, building brand presence and sparking meaningful discussions across targeted subreddits to strengthen community engagement.
  • Conducted keyword research and authored SEO-optimized blog articles for a luxury lifestyle brand, enhancing organic brand visibility and reach.
  • Designed and published creative Social Media posts for agency promotional campaigns using content-generation tools, producing plagiarism-free writing that increased engagement and enhanced brand visibility.
  • Developed monthly content calendars aligned with marketing campaigns and business objectives.
  • Strong understanding of Instagram, Facebook, and LinkedIn platforms.
  • Used Google Docs, Sheets, and Google Slides to track brand sentiment, analyze response metrics, and present basic ORM reports with actionable insights.
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Entrepreneur / Digital Marketing Freelancer

Self-Employed / Freelance · Oct 2024 – Oct 2025

Not yet confirmed
  • Co-managed a small electronics appliances business, gaining practical experience in customer interaction, inventory handling, and Reputation management.
  • Completed certifications in SEO, Digital Marketing & E-Commerce on Coursera and HubSpot to strengthen Marketing expertise.
  • Built a WordPress Blog and freelanced in digital marketing, applying Email Marketing and GA4 analytics to improve search visibility and campaign performance.
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Associate Software Engineer (Non-IT)

Shore Wise Consultancy · Dec 2023 – Sep 2024

Not yet confirmed
  • Acted as primary client contact, providing clear communication and technical guidance.
  • Conducted monitoring, log analysis, and root cause investigations to identify and resolve recurring issues.
  • Documented incidents, RCA reports, and User Manuals to improve team efficiency and knowledge sharing.
  • Collaborated with development and infrastructure teams to ensure timely deployment of fixes and performance optimizations.
Tata Consultancy Services

System Engineer (Non-IT)

Tata Consultancy Services · Apr 2021 – Mar 2023

Not yet confirmed
  • Supported Central Bank of India's online Banking platform, handling customer queries via Mail, calls, and Ticketing Systems.
  • Monitored high-volume transaction servers (IMPS, NEFT, RTGS, etc) and prepared performance reports to improve efficiency.
  • Delivered data analysis to optimize banking operations and enhance customer experience.
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Executive IT Support (PCS) (Non-IT)

Nelito Systems Pvt Ltd · Nov 2017 – Apr 2021

Not yet confirmed
  • Logged, tracked, and resolved Customer issues via ticketing tools, improving response time and service quality.
  • Delivered Technical support for the Allahabad Bank's Core Banking system, ensuring SLA compliance.
  • Supervised a support team, overseeing training, roster planning, and performance monitoring to improve operations.

Skills 0 proven through work

Also works with

Creative BrainstormingSolution SimplificationMentoring and Peer CoachingRoot Cause AnalysisSLA AdherenceIncident ManagementTransaction Processing SystemsSystem AdministrationData ExtractionAPI IntegrationGoogle Analytics IntegrationEmail Marketing StrategyDigital Marketing StrategyFinding Customer NeedsWarranty ManagementPresenting BenefitsPreventive MaintenanceHardware TroubleshootingSales ExecutionData-Driven RecommendationsNLP Text AnalysisAudience Engagement AnalysisWebsite Content ManagementEvent Publicity CoordinationAudience Engagement StrategyMarket Trend AnalysisIssue EscalationCrisis ManagementCustomer Satisfaction AnalysisCross-Departmental CoordinationTechnical TroubleshootingCustomer ServiceProcess ImprovementAnalytical Report CreationProfessional Follow-upCustomer Issue ResolutionTicket ManagementZendesk UsageSocial Media MarketingComplaint Resolution via Written ChannelsSocial Media Community ManagementBrand MarketingCustomer Relationship BuildingMarketing Tools ProficiencyProviding FeedbackContent WritingReddit MarketingSocial Media ResearchOnline Review ManagementPublic Relations Management

Proof of Work

Proof of Work

Adnan shares this with people who ask. You'll hear back either way.

Education

Bachelor of Management Studies, Marketing

Burhani College of Commerce & Arts · 2014 — 2017

Contact details

Contact details

Adnan shares this with people who ask. You'll hear back either way.

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