Aditya Bhardwaj

Aditya Bhardwaj

+•• ••••• •••••••••••@•••••.com

4.3 yrs

As a Customer Success Manager, I am dedicated to fostering strong, reliable client relationships with a calm and organized approach. My commitment to accountability and resilience ensures I consistently deliver on promises, always striving for ideal, long-term solutions that truly meet customer needs.

  • Gurgaon
  • Open to Delhi · Gurgaon
  • On-site, Hybrid, Remote

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Skills

Claimed

Pet Industry KnowledgeCall DeflectionCRM IntegrationProduct Training DeliveryNegotiatingPayment Issue InvestigationGoal setting (defining key results)Prospect ProfilingWork Planning and PrioritizationStrategic PlanningSales Growth StrategyClosing the Sale

Proof of Experience

Antino

Customer Success Manager

Antino · Mar 2026 – Jul 2026

  • Led a team of 30+ associates to design and optimize the end-to-end Customer Success journey, enhancing onboarding, activation, retention, and expansion.
  • Established Health Scoring by developing CloudHire's customer health system within Nexus, including metrics, triggers, and dashboards, increasing health visibility by 15%.
  • Owned Nexus CRM CX Architecture, configuring playbooks, sequences, and visual cues for 50+ accounts, improving renewal tracking efficiency by 20%.
  • Designed the O1 System by creating playbooks, defining SLAs, and implementing automation, reducing manual processing time by 10%.
  • Drove user adoption by translating customer behavior into effective engagement strategies and experiments, resulting in a 20% increase in adoption.
  • Collaborated cross-functionally with Sales, Product, and Tech teams to close the feedback loop, shaping 10+ feature development priorities per quarter.

Assistant Manager -Customer Success

BLS Group · Mar 2025 – Feb 2026

  • Managed cross-border projects for UAE, US, and India, ensuring 100% alignment with international compliance standards and reducing transaction failures by 12%.
  • Directed 3 on-site branding and performance campaigns in Dubai, overseeing project execution and vendor coordination to ensure a successful product launch.
  • Enhanced project delivery efficiency by 20% and reduced turnaround time (TAT) by 25% through the design and implementation of precision-focused SOPs and the adoption of advanced project management tools.
  • Managed a high-value portfolio of global brands, including Microsoft, Audi, KIA, and Pernod Ricard India, ensuring timely project delivery, stakeholder alignment, repeat business, and a 10% increase in client satisfaction scores.
Dotpe

Assistant Manager - KAM

Dotpe · Jan 2022 – Feb 2025

  • Led end-to-end onboarding of new B2B and B2C clients in India and Saudi Arabia, ensuring seamless transitions and successful platform adoption using Freshdesk and Leadsquared.
  • Established and maintained strong relationships with 20+ key stakeholders, fostering long-term partnerships and increasing client retention by 10%.
  • Monitored customer success strategy metrics to identify risks, increasing upselling and cross-selling revenue by 15% annually.
  • Developed and executed customized customer success plans, enhancing NPS scores by 15 points and reducing churn rates by 10% in the SAAS model.
  • Managed 50+ client escalations with a solution-oriented approach, ensuring 95% resolution within the defined SLA timeframe.

Proof-of-Work

No completed sessions yet. Anything Aditya finishes shows up here with the evidence behind it.

Proof of Education

MBA, MBA

Guru Gobind Singh Indraprastha University · 2020 — 2022

BBA, BBA

Guru Gobind Singh Indraprastha University · 2017 — 2020

Diploma, Diploma

Oxford school of Software · 2017 — 2018

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