ADITI SINHA
Experience
Product Support Engineer intern
BiteSpeed · Jun 2026 – Present
- As a Product Support Intern at BiteSpeed, I assisted customers in resolving product-related queries, troubleshooting technical issues, and ensuring a smooth user experience.
- I collaborated with cross-functional teams to address customer concerns, provide timely solutions, and enhance customer satisfaction.
- Through this role, I developed strong problem-solving, communication, and customer relationship management skills while gaining hands-on exposure to SaaS products, support operations, and fast-paced startup environments.
Customer success associate intern
BiteSpeed · May 2026 – Jun 2026
- Managed customer support operations for D2C e-commerce brands using AI-assisted workflows and automation tools
- Worked with CRM systems, chatbot flows, and automation pipelines to streamline support operations and reduce resolution time
- Collaborated with team members to ensure timely issue resolution and smooth customer experience
Data Science Intern
Indian Railways · Jun 2025 – Jun 2025
- Developed a chatbot system that automated IT issue reporting for 3,000+ users, reducing manual workload and improving ticket visibility with live dashboards and Google Sheets integration
Data Science Intern
Patiala Locomotive Works (Indian Railways) · Jan 2025 – Jun 2025
- Designed a WhatsApp based automation chatbot with Python, Flask & Meta API to automate IT complaint registration and tracking for 3000+ PLW employees
- Integrated Google Sheets API for structured data logging, reporting, and analytics for 2 different types of complaint domain
- Engineered session management with threading and inactivity-based auto-reset; leveraged Ngrok for secure local webhook testing
Proof of Work
Proof of Work
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Education
B. Tech, Computer Science and Engineering
Kalinga Institute of Industrial Technology, Bhubaneswar · 2022 — NaN
Higher Secondary, Higher Secondary Education
Delhi Public School, Dhanbad · 2020 — 2022
Secondary, Secondary Education
Carmel School, Dhanbad · 2018 — 2020
Contact details
Contact details
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