Adarsh Bindana

Fraud & Risk Analyst | Disputes Specialist | Customer Operations Professional | FinTech & Payments Experience · Gurugram, Haryana, India

As a support specialist with 5 years of experience in backoffice operations, I approach my work with meticulous diligence, particularly in critical areas like fraud and FinCrime. I am deeply committed to upholding the highest standards of integrity and compliance, always striving for ideal solutions that ensure accountability and operational excellence.

Experience

Support specialist backoffice

Revolut · Jan 2026 – Present

Not yet confirmed

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Corporate gift sales manager

Sattva Foods · Jun 2024 – Dec 2025

Not yet confirmed

• Experienced in managing end-to-end corporate gifting operations, client relationships, and strategic business partnerships.
• Skilled at curating customized gifting solutions that align with brand identity, strengthen client engagement, and enhance employee appreciation initiatives.
• At Sattva Foods Pvt.
• Ltd., I worked closely with corporate clients to understand their requirements and deliver premium gifting experiences with a focus on quality, timely execution, and customer satisfaction.
• Adept at vendor coordination, B2B sales, account management, negotiation, and identifying gifting trends that create lasting impressions.
• Passionate about combining creativity, relationship management, and business strategy to help organizations build stronger professional connections through thoughtful gifting solutions.

Customer Service Specialist

American Express · Sep 2021 – Apr 2024

Not yet confirmed

• Customer service chat, Backend disputes analyst.

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Senior Customer Service Representative

BT Group · Aug 2020 – Aug 2021

Not yet confirmed

• Experienced customer service and sales professional with hands-on experience supporting British telecom operations for EE (formerly Orange) and T-Mobile through Concentrix.
• Skilled in handling billing support, customer account management, service upgrades, and backend telecom operations in a high-volume customer service environment.
• Worked across multiple functions including billing, self-fulfilled services (SFF), upgrades, and backend operational processes.
• Successfully handled handset upgrades, additional line sales, accessories, tablets, and smart devices while developing strong upselling and customer engagement skills.
• Also experienced in backend operations such as BO12 migrations (Postpaid to Prepaid transitions) and SAP returns involving upgrade reversals and cancellation processes.
• Recognized multiple times with Outstanding Performance ratings for delivering consistent service excellence, sales performance, and operational accuracy.

Senior Customer Service Representative

Concentrix · Jun 2018 – Jul 2020

Not yet confirmed