Abishek M

Abishek M

I am a diligent and meticulous professional, driven by a strong sense of ambition and curiosity to continuously improve and explore new solutions. I approach my work with a logical, idealistic perspective, thriving in environments where I can autonomously apply my attention to detail to achieve high standards and contribute to meaningful outcomes.

Open to

Delhi · Gurgaon · Mumbai

Work style

Onsite

Identity verified by DigiLocker
Contact details — on requestProof of Work — on request

Experience

Wipro

Senior Customer Service Representative

Wipro · Jul 2024 – Present

Not yet confirmed
  • Maintained HR records for 500+ US and Canadian employees across payroll, benefits, and pension in Workday with 100% data accuracy; automated Excel reporting workflows to cut stakeholder response time by 15%.
  • Spearheaded escalation resolution for case-sensitive HR matters, coordinating cross-functional teams to close 100–120 weekly inquiries and delivering daily client satisfaction reports for Bank of Montreal.
  • Optimized HR data workflows using Power BI, reducing manual ticket resolution time by 21% across 950,000+ employee records.

Skills 0 proven through work

Also works with

Data StylingCross-Border AnalysisCrime Type AnalysisOverpayment ConfirmationData Analytics Project BuildingPension ManagementOperational Template DesignDecision MakingAgile MethodologyStrategic PlanningData ModelingGoal setting (defining key results)Edge Case IdentificationAnalytical ScopingDemo Video RecordingETL Pipeline DevelopmentVersion Control with GitHubData ExportBatch Processing ImplementationDatabase Index CreationDatabase Query OptimizationRapid Technology OnboardingTechnical TroubleshootingTime Series Trend AnalysisDigital Map CreationComparative Performance AnalysisKPI PrioritizationKPI AnalysisTechnical DocumentationData Transformation DocumentationModel-Based ImputationData TransformationData Unification and NormalizationStored Procedure DevelopmentDatabase ManagementDimension Table DesignFact Table DesignStar Schema DesignExploratory Data Analysis (EDA)Data EngineeringSynthetic Data GenerationCustomer De-escalationProblem SolvingComposureWorking Under PressureEmpathyData-Driven RecommendationsWork Planning and PrioritizationSlicer CreationMonitoring AutomationTicket ManagementWorkflow Automation (Spreadsheet-Based)Real-Time Dashboard DevelopmentDashboard UI DesignProcess ImprovementPayment Plan SupportCompliance ManagementCustomer Expectation ManagementTransparent CommunicationResearch CoordinationVouchingDocument VerificationDAX Expression DevelopmentData VisualizationTabular Data Cleaning & ValidationMicrosoft ExcelPython DevelopmentPower BICross-Departmental CoordinationSolution ConsultingCustomer Satisfaction AnalysisSLA AdherenceDaily Operational ReportingCustomer Issue ResolutionIssue EscalationEmployee Benefits AnalysisPayroll SupportHR Operations Administration

Proof of Work

Proof of Work

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Education

Bachelor's, Computer Applications

Maharishi Dayanand University - Rohtak · 2021 — 2024

Contact details

Contact details

Abishek shares this with people who ask. You'll hear back either way.

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