Abishek M

I am a diligent and meticulous professional, driven by a strong sense of ambition and curiosity to continuously improve and explore new solutions. I approach my work with a logical, idealistic perspective, thriving in environments where I can autonomously apply my attention to detail to achieve high standards and contribute to meaningful outcomes.

Experience

Senior Customer Service Representative

Wipro · Jul 2024 – Present

Not yet confirmed

• Maintained HR records for 500+ US and Canadian employees across payroll, benefits, and pension in Workday with 100% data accuracy; automated Excel reporting workflows to cut stakeholder response time by 15%.
• Spearheaded escalation resolution for case-sensitive HR matters, coordinating cross-functional teams to close 100–120 weekly inquiries and delivering daily client satisfaction reports for Bank of Montreal.
• Optimized HR data workflows using Power BI, reducing manual ticket resolution time by 21% across 950,000+ employee records.