Abhishek Chatterjee

Abhishek Chatterjee

Business Intelligence Analyst | SQL | Power BI | Data Analysis | Dashboard Development | Python | Open to Data Analyst Opportunities · Chennai, Tamil Nadu

Business Intelligence Analyst with experience in SQL, Power BI, Excel, and Python, specializing in data analysis, dashboard development, and operational KPI reporting. Currently working at Teleperformance where I analyze large operational datasets, build Power BI dashboards, and automate reports to support business decision-making. My experience includes monitoring operational performance, analyzing workforce metrics such as SLA and staffing efficiency, and transforming raw data into actionable insights. Previously worked as a Workforce Management Real-Time Analyst where I developed dashboards and generated workforce analytics reports to improve operational efficiency. Technical Skills: • SQL Server • Power BI • Excel • Python (Pandas, NumPy, Matplotlib, Seaborn) • Data Cleaning & Data Visualization • KPI Analysis & Reporting Automation I am passionate about using data to solve business problems and currently expanding my portfolio with end-to-end analytics projects. Open to opportunities in: • Data Analyst • Business Intelligence Analyst • Analytics Engineer

Open to

Kolkata · Nagpur · Raipur · Bangalore

Work style

remote, hybrid, onsite

Availability

Available in 60 days

Contact details — on requestProof of Work — on request

Experience

TP

Business Intelligence Analyst

TP · Mar 2026 – Present

Not yet confirmed
  • • Analyze large operational datasets to identify performance insights.
  • • Build Power BI dashboards for operational KPIs and scorecards.
  • • Perform data cleaning and transformation using SQL Server and Excel.
  • • Automate recurring reports to improve reporting efficiency.
  • • Provide data-driven insights to leadership teams.
TP

WFM Analyst

TP · Feb 2025 – Mar 2026

Not yet confirmed
  • • As a Real-Time Analyst (RTA) in the Workforce Management team, I am responsible for monitoring and managing intraday performance and ensuring service level adherence in a fast-paced contact center environment.
  • My key responsibilities include:
  • • Real-time Queue Monitoring – Tracking cases volumes, agent adherence, and routing strategies to ensure optimal staffing throughout the day.
  • • Intraday Management – Responding to deviations in forecasted volumes and schedules by taking proactive measures like reskilling, break adjustments, or sending out alerts to operations.
  • • Reporting & Communication – Delivering hourly/daily performance reports and communicating live updates on KPIs such as Service Level, AHT, and occupancy.
  • • Coordination with Ops & WFM Teams – Collaborating with operations, scheduling, and forecasting teams to manage shrinkage, breaks, and staffing gaps effectively.
  • • Tool Utilization – Working with tools like Excel, Power Bi, Avaya, and internal dashboards to track metrics and make data-driven decisions in real-time.
  • • This role demands sharp analytical skills, quick decision-making, and constant vigilance to maintain a balance between customer satisfaction and workforce efficiency.
P

Data Science Intern

Prodigy InfoTech · Sep 2024 – Jul 2025

Not yet confirmed
Teleperformance

Technical Support Engineer

Teleperformance · Mar 2022 – Feb 2025

Not yet confirmed
  • • Provided technical support to customers by troubleshooting hardware and software issues, resolving 85% of cases within SLA.
  • • Led escalation calls, effectively resolving complex customer issues with a 90% success rate; reduced average call handling time by 25% and improved customer satisfaction by 15%
M

Data Science Intern

Meritshot · Jun 2024 – Sep 2024

Not yet confirmed
Intellipaat

Data Science Intern

Intellipaat · Apr 2023 – Sep 2024

Not yet confirmed
I

Performance testing

iDeliver Technologies LLC · Mar 2019 – Apr 2020

Not yet confirmed
  • Used to identifying the test environment, criteria from clients and protocol needs to pursue the test after that I used to plan and design the test by recording the action in Vugen and used to replay after fixing the scripts.
  • And then used to run the test for multiple users in a controller and generating a report based on test.
C

HR IT Recruiter

Cloud Big Data Technologies Group · Jun 2018 – Feb 2019

Not yet confirmed
  • Used to search MS students profile and used to groom them about the interview and forward the profiles to the head.

Skills 0 proven through work

Also works with

Operational Template DesignExploratory Data Analysis (EDA)Microsoft ExcelRevenue TrackingKPI AnalysisData VisualizationHandling Data SparsityTabular Data Cleaning & Validation

Proof of Work

Proof of Work

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Education

PG in Data Science, Data Science

Intellipaat · 2023 — 2024

Bachelor's degree, Computer Science

Chhattisgarh Swami Vivekanand Technical University, Bhilai · 2013 — 2017

12, Mathematics and Computer Science

Kendriya Vidyalaya · 2012 — 2013

PG in Data Science, Data Science

Intellipaat · 2023

PG in Data Science, Data Science

Intellipaat · 2023

Contact details

Contact details

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