Abhishek Chatterjee

Business Intelligence Analyst | SQL | Power BI | Data Analysis | Dashboard Development | Python | Open to Data Analyst Opportunities · Chennai, Tamil Nadu

Business Intelligence Analyst with experience in SQL, Power BI, Excel, and Python, specializing in data analysis, dashboard development, and operational KPI reporting. Currently working at Teleperformance where I analyze large operational datasets, build Power BI dashboards, and automate reports to support business decision-making. My experience includes monitoring operational performance, analyzing workforce metrics such as SLA and staffing efficiency, and transforming raw data into actionable insights. Previously worked as a Workforce Management Real-Time Analyst where I developed dashboards and generated workforce analytics reports to improve operational efficiency. Technical Skills: • SQL Server • Power BI • Excel • Python (Pandas, NumPy, Matplotlib, Seaborn) • Data Cleaning & Data Visualization • KPI Analysis & Reporting Automation I am passionate about using data to solve business problems and currently expanding my portfolio with end-to-end analytics projects. Open to opportunities in: • Data Analyst • Business Intelligence Analyst • Analytics Engineer

Experience

Business Intelligence Analyst

TP · Mar 2026 – Present

Not yet confirmed

• • Analyze large operational datasets to identify performance insights.
• • Build Power BI dashboards for operational KPIs and scorecards.
• • Perform data cleaning and transformation using SQL Server and Excel.
• • Automate recurring reports to improve reporting efficiency.
• • Provide data-driven insights to leadership teams.

WFM Analyst

TP · Feb 2025 – Mar 2026

Not yet confirmed

• • As a Real-Time Analyst (RTA) in the Workforce Management team, I am responsible for monitoring and managing intraday performance and ensuring service level adherence in a fast-paced contact center environment.
• My key responsibilities include:
• • Real-time Queue Monitoring – Tracking cases volumes, agent adherence, and routing strategies to ensure optimal staffing throughout the day.
• • Intraday Management – Responding to deviations in forecasted volumes and schedules by taking proactive measures like reskilling, break adjustments, or sending out alerts to operations.
• • Reporting & Communication – Delivering hourly/daily performance reports and communicating live updates on KPIs such as Service Level, AHT, and occupancy.
• • Coordination with Ops & WFM Teams – Collaborating with operations, scheduling, and forecasting teams to manage shrinkage, breaks, and staffing gaps effectively.
• • Tool Utilization – Working with tools like Excel, Power Bi, Avaya, and internal dashboards to track metrics and make data-driven decisions in real-time.
• • This role demands sharp analytical skills, quick decision-making, and constant vigilance to maintain a balance between customer satisfaction and workforce efficiency.

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Data Science Intern

Prodigy InfoTech · Sep 2024 – Jul 2025

Not yet confirmed

Technical Support Engineer

Teleperformance · Mar 2022 – Feb 2025

Not yet confirmed

• • Provided technical support to customers by troubleshooting hardware and software issues, resolving 85% of cases within SLA.
• • Led escalation calls, effectively resolving complex customer issues with a 90% success rate; reduced average call handling time by 25% and improved customer satisfaction by 15%

M

Data Science Intern

Meritshot · Jun 2024 – Sep 2024

Not yet confirmed

Data Science Intern

Intellipaat · Apr 2023 – Sep 2024

Not yet confirmed

I

Performance testing

iDeliver Technologies LLC · Mar 2019 – Apr 2020

Not yet confirmed

• Used to identifying the test environment, criteria from clients and protocol needs to pursue the test after that I used to plan and design the test by recording the action in Vugen and used to replay after fixing the scripts.
• And then used to run the test for multiple users in a controller and generating a report based on test.

C

HR IT Recruiter

Cloud Big Data Technologies Group · Jun 2018 – Feb 2019

Not yet confirmed

• Used to search MS students profile and used to groom them about the interview and forward the profiles to the head.