Abhishek Rath

I am Abhishek Rath, a dedicated Customer Experience Associate at Prism, where I leverage my strong sense of accountability and determination to ensure exceptional service for our clients. My ambition drives me to excel in collaboration, fostering a supportive environment that enhances every customer interaction. With two years of experience, I am committed to continuous growth and reliability in all my professional endeavors.

Experience

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Customer Experience Associate

Prismal Labs Pvt Ltd · May 2024 – Present

Not yet confirmed

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Customer Experience Associate

Prism · May 2024 – Present

Not yet confirmed

• Managed end-to-end customer lifecycle, including onboarding, issue resolution, and payment support.
• Resolved queries related to check-in/out, transactions, and service concerns.
• Handled sensitive customer interactions with strong problem-solving and communication skills.
• Maintained service quality standards and ensured compliance with operational processes.
• Collaborated with internal teams to improve response time and customer satisfaction.

Customer Support Specialist (Formerly Advisor II)

Concentrix Pune · Nov 2023 – May 2024

Not yet confirmed

Customer Support Specialist (Formerly Advisor II)

Concentrix · Nov 2023 – May 2024

Not yet confirmed

• Handled high-volume customer interactions via chat support for global clients (Meta Ads platform).
• Resolved issues related to ad delivery, billing, and compliance with accuracy and efficiency.
• Maintained high CSAT by delivering timely and effective resolutions.
• Used CRM and internal tools to troubleshoot and document issues.
• Demonstrated strong multitasking abilities in a fast-paced environment.