Aayushi Pophalkar
Contact details — on requestProof of Work — on request
Experience
C
Client Support Associate and Task Manager
Crephic · Jan 2024 – Present
- Serve as the primary point of contact between clients and the development team, ensuring clear and effective communication.
- Gather, analyze, and document client requirements, translating them into actionable tasks for developers.
- Coordinate project timelines, resources, and task assignments to maintain smooth workflow and on-time delivery.
- Also monitor ongoing project progress.
- Provide regular project updates to clients, ensuring transparency and strong client relationships.
- Review deliverables to ensure they meet client requirements and quality standards before final delivery.
Sr. Customer Service Associate and SME
Amazon · Jun 2019 – Nov 2023
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Resolved payment, prime account and order related queries including delivery, returns, exchange/replacement issues, Digital order queries.
- Answered live online chats to give quick answers and solve problems faster.
- Also handled Email process and phones for various marketplaces including India, UK, US, Singapore, Australia.
- Crossed trained and backed up new customer associate on temporary role according to business requirement.
Skills 0 proven through work
Also works with
Problem SolvingWork Planning and PrioritizationAdaptabilityMentoring and Peer CoachingTeam BuildingGuidanceTeam SupervisionEmployee Training & DevelopmentSubject Matter ExpertiseCustomer Experience ManagementPerformance Feedback ConversationsSoftware Quality AssuranceAccount ManagementPayment Processing SupportOrder ProcessingE-commerce Platform ManagementCustomer Issue ResolutionTechnical TroubleshootingCross-Departmental CoordinationCustomer ServiceQ&A Session FacilitationSolution ConsultingMeta Developer PlatformProject TrackingTeam CommunicationData OrganizationRequirements AnalysisOn-time DeliveryStakeholder Communication Adaptation
Proof of Work
Proof of Work
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Education
10th Grade, General Studies
Sarafa Vidhya Niketan · 2012 — 2013
12th Grade, PCM
Sarafa Vidhya Niketan · 2014 — 2015
Bachelor of Engineering, Engineering: Science and Technology
Vindhya Institute of Technology And Science · 2015 — 2019
Contact details
Contact details
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