Aanshi

Hubli, Karnataka

As a Customer Success Executive at United Precision Tool tech Pvt Ltd., I am deeply committed to fostering positive relationships and ensuring our clients receive the utmost support and value. My journey is characterized by determination and a collaborative spirit, always striving for excellence while empathizing with the unique needs of each client. I believe in the power of diligence and accountability to drive success and create lasting partnerships.

Work style

remote, relocate

Availability

Available in 15 days

Contact details — on requestProof of Work — on request

Experience

Customer Success Executive

United Precision Tool tech Pvt Ltd., Dharwad · Jun 2023 – Present

Not yet confirmed

Managed end-to-end customer lifecycle and ensured high satisfaction.
Primary point of contact for clients, fostering long-term relationships.
Monitored order lifecycle and proactively handled escalations.
Analyzed customer and order data to identify trends and improve efficiency.
Collaborated with production, logistics, and sales teams.
Leadership: Managed a team of 7-8 members for 3-4 months.

Senior Consultant (Customer Success / Campaign Operations)

Regalix Pvt Ltd., Bangalore · Dec 2021 – May 2023

Not yet confirmed

Managed client accounts and campaign delivery.
Conducted quality assurance checks and monitored campaign performance.
Maintained proactive communication with stakeholders.
Supported customer success initiatives and trained new team members.
Leadership: Coordinated a group of ~10-15 members during peak periods.

Assistant – Sales & Customer Support

Ola Financial Services Ltd., Bangalore · Dec 2019 – Sep 2020

Not yet confirmed

Supported customer onboarding and account assistance.
Assisted customers with product queries and service guidance.
Collaborated with sales and operations teams and maintained customer records.

Advisor (Customer Support & Success)

24/7.ai, Bangalore · Apr 2019 – Dec 2019

Not yet confirmed

Delivered high-quality customer support in a fast-paced environment.
Handled customer queries and escalations effectively.
Analyzed customer interactions to recommend improvements.

Skills 0 proven through work

Also works with

Customer De-escalationProject Status CommunicationAnalytical ThinkingCandidate Follow-Up CommunicationResponse Standardization for Common QueriesMentoring and Peer CoachingListening AttentivelyShowing ValueWork Planning and PrioritizationSpeaking ClearlyCustomer Relationship BuildingIssue EscalationPeople ManagementStakeholder Communication AdaptationWorkflow CoordinationTechnical Troubleshooting

Proof of Work

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Education

Bachelor's Degree, Bachelor of Technology (B.Tech)

SKSVMA College of Engineering & Technology, VTU, Lakshmeshwar, Karnataka · 2017

Pre-University, Pre-University (10+2)

Sukruti PU College, State Board, Hubli, Karnataka · 2012

Contact details

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